Policies

At Grooming Arts Northwest, we value your time and ours as an appointment-based business. Your cooperation in adhering to our cancellation, rescheduling, and no-show policy is crucial for the smooth operation of our practice.

1. Notice Period:

   • We kindly request that you notify us at least 48 hours in advance if you need to cancel or reschedule your appointment.

2. No-Show Fee:

   • Failure to provide a 48-hour notice for cancellation or rescheduling will be recorded as a no-show.

   • A $50 fee will be assessed for the first occurrence of a no-show.

3. Subsequent No-Shows:

   • In the event of a second or subsequent no-show without a 48-hour notice, the client is responsible for the FULL cost of the service.

4. Inclement Weather Policy:

   • We follow Multnomah County public school closures during inclement weather. We strive to continue operations under safe conditions. If unsure, please message us to confirm.

5. Exceptional Circumstances:

   • We understand that unforeseen circumstances such as family or medical emergencies may arise. In such cases, late cancellation fees may be waived on a case-by-case basis.

6. Appointment Time Adherence:

   • Clients consistently unable to keep their regular appointment times may risk losing the privilege of scheduling future appointments. We reserve the right to not accept appointments from clients who repeatedly fail to adhere to their scheduled times.

We appreciate your understanding and cooperation in following these policies. It helps us provide better service to all our clients. Thank you for choosing Grooming Arts Northwest.

At Grooming Arts Northwest, the safety and well-being of your furry friends are our top priorities. We strive to provide a positive grooming experience for every dog in our care. In order to ensure the safety of both the groomer and the dog, we follow a comprehensive safety policy outlined below. Please be aware of our approach, where we strive to deliver the best grooming service possible. However, it's important to note that there might be instances where we're unable to complete the entire groom safely in one session or at all, depending on your dog's behavior.

1. Patient and Gentle Approach: We commit to treating each dog with patience, care, and respect. Our groomers will employ gentle techniques to create a comfortable and stress-free environment.

2. No Forceful Procedures: We do not believe in forcing dogs through any grooming procedure. If a dog exhibits signs of discomfort or anxiety, we will adjust our approach or try alternative methods to ensure a positive experience.

3. Gradual Introduction and Building Tolerance: Understanding that some dogs may take time to acclimate to grooming procedures, we will gradually introduce them to the grooming process. If necessary, we may spread grooming sessions over multiple visits to build their tolerance and comfort level.

4. Flexible Session Duration: While we aim to complete grooming sessions efficiently, we prioritize the well-being of the dog. If a complete grooming cannot be achieved in one session, we may extend the process over multiple visits to avoid causing undue stress.

5. Referral to Trainers: If a dog continues to exhibit difficulties or discomfort during grooming despite our efforts, we may recommend seeking the assistance of a professional dog trainer. We believe that additional training may contribute to improving the dog's behavior and comfort during grooming.

6. Not Dog Trainers: While we assist dogs in becoming accustomed to grooming procedures, it's important to note that we are not professional dog trainers. Our expertise lies in grooming, and we may refer clients to qualified trainers for behavioral issues beyond the scope of grooming.

By entrusting your dog to Grooming Arts Northwest, you acknowledge and agree to our safety policy. We appreciate your understanding and cooperation in ensuring a positive and stress-free grooming experience for your beloved pet.

Thank you for choosing Grooming Arts Northwest!

This Service Agreement ("Agreement") is entered into between Grooming Arts Northwest (referred to as "GANW") and the pet owner (referred to as "Client") for grooming services provided by GANW. By engaging our services, you acknowledge and accept the following terms and conditions:

1. Pet Health and Vaccinations

• Pets are accepted for grooming only under the following circumstances:

  • The pet is fit and healthy; grooming elderly or infirm pets is at the owner's risk.

  • Grooming may expose pre-existing health/skin conditions for which GANW cannot be held liable.

  • The pet's rabies vaccine must be up to date as required by law, unless otherwise discussed.

  • Pet's must be free of parasites and infestation.

2. Drop Off, Pick Up, and Late Fees

• Clients must arrive on time for appointments; late arrival may result in rescheduling or incur a fee. If we are still able to see your pet that day, we may offer a shorter service based on our discretion, with the addition of the late arrival fee.

• GANW will provide an estimated pick-up time; clients must be ready within the specified window.

• GANW cannot hold pets beyond their scheduled time slot.

• A late pickup fee will be charged for picking up the pet more than 30 minutes after completion. 

3. Emergency Authorization

• In the event of an emergency in the absence of the owner, GANW is authorized to contact the nearest Veterinarian and authorize necessary treatment at the owner's expense.

4. Payment Terms

• Payment is due at the time of service and can be made in cash, check, or credit card. We also accept ApplePay and GooglePay.

• Returned checks will incur a $35 charge.

• Rates are based on the pet's breed, size, coat, grooming duration, behavior, and other factors.

• Nail cutting, ear cleaning, and anal gland expression are part of the regular service unless deemed too stressful or dangerous for the pet or groomer.

5. Grooming Procedures and Liability

• Complete coat removal/shaving due to extreme matting/neglect may expose pre-existing health/skin problems for which GANW cannot be held liable.

6. Right to Refuse Service

• GANW reserves the right to refuse service to any pet or client for any reason.

 

By making an appointment with Grooming Arts Northwest (GANW), you acknowledge and accept the terms outlined in this Service Agreement. GANW reserves the right to update these terms with notice.